When faced with what they believe is a problem, many engineers rush into offering solutions. I am guilty of this myself - finding solutions and designing systems is an enjoyable activity. However, problems are often elusive. To properly define the problem:
- Explore all alternative options for who really has the problem and what the problem really is.
- Create several solutions for the perceived problem then explore the range of costs, risks, and time delay associated with each solution. While gathering these details you'll likely discover who really has the problem and why the problem really is.
- When solving the problem, don't be blinded by the potential excitement of the first solution.
"Procedural changes are always less expensive than system construction."
Reference:
Gause, D., and G. Weinberg, Are Your Lights On?, New York: Dorset House, 1990.
