It is a frustrating experience to read a document and come across a term that is not familiar. The frustration is short-lived; however, when a glossary is available.
The definitions of all terms should be written in a manner that minimizes the need to use the glossary. One technique is first to explain the term in common, everyday terminology, and then add a second definition that uses other glossary terms. Terms used within definitions that are themselves defined elsewhere should be italicized.
